Work Order Management & Vendor Coordination

Project: National Asset Management Firm

Duration : 12 Months

Services Provided

  • Work order creation and tracking
  • Vendor assignment
  • Status monitoring
  • Invoice review
  • Client updates

Results

  • 35% faster work-order completion
  • Improved vendor response time
  • Reduced administrative workload
  • Enhanced property maintenance tracking

Challenge

The client struggled with delayed inspection reports, inconsistent documentation, and communication gaps that impacted operational efficiency and compliance requirements.

Solution

INFINITECH BPO established a dedicated back-office team to review inspection photos, validate documentation, and coordinate submissions while ensuring timely delivery and compliance standards.